| Q. How long will it take to get a quote for my labels? |
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A. Normally a quote is provided within a few hours. Expanded content labels may take slightly longer or require samples. |
Q. What is the difference between lamination and UV varnish?
Which is best? |
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A. Both are used to add scuff, moisture resistance and gloss. Lamination is glue applied polypropylene film while UV varnish is a flood coated chemical coating, similar to laquer. Lamination is slightly higher in cost but offers more durability. |
| Q. What does unwind direction mean and why is it important? |
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A. There are eight positions labels can be wound in, four of which are the most common. If you are applying labels by hand the position may not be crucial. Machine applications require a very specific position. An unwind chart may be viewed and retrieved on the downloads tab. |
Q. Do I need to provide professional artwork for labels to be produced?
What formats are acceptable? |
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A. Professional art files are preferred but not a must. Our designers can typically create working files from samples, sketches and printed packaging. Design charges may apply if substantial work is needed to create usable files. Files are accepted in Freehand, Illustrator, InDesign, Photoshop, Quark and Artworks. Pdf and jpeg files may also be usable. Files may be emailed, sent by disk or uploaded to our FTP site. |
Q. What is the average lead time from order to ship?
Can you handle rush requests? |
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A. 10 business days from proof approval is typical for new labels or revisions. Lead time can be reduced on existing tooling and stocked material items. Repeat orders are typically 5-10 business days. Finished labels in inventory typically ship same day. Rush orders are common and are usually handled easily. Rush requests that break apart orders or require multiple press setups may incur extra charges. |
| Q. What sort of guarantee do you offer? |
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A. Our products will be defect free and meet print specifications. When stored properly our materials are warranted
for one year. |
| Q. What is the difference between spot and process color? |
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A. Spot colors are formed using one plate and one ink, typically identified by the Pantone Matching System (PMS).
Process colors are formed using multiple plates and inks, generally cyan, magenta, yellow and black. Additional colors may be used in more advanced systems such as hexachrome printing. Most spot colors may also be printed using process
coloring with a few exceptions. |
| Q. Do you provide proofs? |
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A. For new and revised labels you will receive a proof to sign and return prior to tooling or material orders.
Once approved the order will proceed as rapidly as possible. Proofing can be electronic or by hard copy
printout. |